Remote Customer Service Engineer — Explosion-Proof Equipment

Cronoshare.Com; Barcelona; Remote; EUR 42,000 - 62,000; Full time

Benefits offered by this job

100+ years in industry

Inclusion & Diversity

Mentoring program

Job summary

Eaton in Spain is seeking a Customer Service Engineer to support explosion-proof electrical equipment and power distribution solutions, while working remotely. You will be the main liaison across the project lifecycle, handling technical quotations, orders, and delivery follow-up with customers, sales teams, and engineering experts.

The role requires strong technical product understanding, English/Spanish fluency, and experience coordinating with manufacturing and international teams.

Qualifications

• Bachelor's degree in electrical/industrial engineering or equivalent.
• Minimum 3 years in technical customer support or order management.
• Experience with industrial/protective equipment is a plus.
• Fluent in Spanish and English; French is a plus.

Responsibilities

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
• Manage customer orders from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to Eaton's explosion-proof equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Skills

Electrical/Electronic knowledge

Customer support

Project coordination

MS Office

ERP/SAP experience

Technical communication

Multilingual: Spanish/English

Education

Bachelor's Degree in Electrical Engineering

Tools

SAP/ERP systems

Job description

Eaton in Spain is seeking a Customer Service Engineer to support explosion-proof electrical equipment and power distribution solutions, while working remotely. You will be the main liaison across the project lifecycle, handling technical quotations, orders, and delivery follow-up with customers, sales teams, and engineering experts.

The role requires strong technical product understanding, English/Spanish fluency, and experience coordinating with manufacturing and international teams.