Remote Customer Service Engineer – Explosion-Proof Electrical

Cronoshare.Com; Barcelona; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

100% remote work

Mentoring program

Ongoing Learning & Career Development

Global team collaboration

Job summary

Eaton is seeking a Customer Service Engineer to support our explosion-proof electrical equipment and power distribution solutions. This technically focused, customer-facing role operates remotely across Spain and selected export markets, coordinating with engineering, manufacturing, and sales teams to ensure seamless project execution.

The role emphasizes handling technical quotations, orders, and delivery follow-ups while maintaining strong customer relationships in a global, matrix

Qualifications

• Bachelor's degree in electrical/industrial/electromechanical engineering or related field.
• Minimum 3 years in technical customer support, project coordination, or order management.
• Experience with technical or engineered-to-order products in industrial markets.
• Experience coordinating with multiple stakeholders through project lifecycles.

Responsibilities

• Review specifications to prepare accurate technical and commercial quotations.
• Coordinate with engineering/manufacturing to translate requirements into solutions.
• Manage customer orders from receipt to delivery with regulatory compliance.
• Act as primary contact for customers, providing project updates and lead times.
• Support sales with quotation follow-up and opportunity tracking.
• Provide technical guidance for catalog materials and explosion-proof equipment.

Skills

Electrical knowledge

Technical documentation interpretation

Customer-focused

Communication skills

Organizational skills

International collaboration

Problem-solving

Remote-friendly

SAP knowledge

MS Office

Education

Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or related technical discipline

Tools

SAP

ERP systems

Microsoft Office

Job description

Eaton is seeking a Customer Service Engineer to support our explosion-proof electrical equipment and power distribution solutions. This technically focused, customer-facing role operates remotely across Spain and selected export markets, coordinating with engineering, manufacturing, and sales teams to ensure seamless project execution.

The role emphasizes handling technical quotations, orders, and delivery follow-ups while maintaining strong customer relationships in a global, matrix