Remote Customer Service Engineer, Explosion-Proof Electrical

Cronoshare.Com; Barcelona; Remote; EUR 42,000 - 70,000; Full time

Benefits offered by this job

Mentoring program

Eaton University

Career development opportunities

Job summary

Eaton is seeking a Customer Service Engineer to support explosion-proof electrical equipment and power distribution solutions. This remote role serves industrial customers across Spain and select export markets, coordinating with engineering, manufacturing, and sales teams to deliver precise technical and commercial solutions.

You will manage orders, provide project updates, and guide customers through quotations and delivery schedules while ensuring regulatory compliance and high satisfaction

Qualifications

• Bachelor's degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
• Experience with technical or engineered-to-order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

Responsibilities

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to Eaton's explosion-proof equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Skills

Electrical engineering

Customer focus

Project coordination

SAP/ERP

MS Office

English/Spanish

Education

Bachelor's in Electrical Engineering

Related technical discipline

Tools

ERP systems (SAP)

Job description

Eaton is seeking a Customer Service Engineer to support explosion-proof electrical equipment and power distribution solutions. This remote role serves industrial customers across Spain and select export markets, coordinating with engineering, manufacturing, and sales teams to deliver precise technical and commercial solutions.

You will manage orders, provide project updates, and guide customers through quotations and delivery schedules while ensuring regulatory compliance and high satisfaction