Remote Customer Service Engineer – Explosion-Proof Electrics

Cronoshare.Com; Barcelona; A distancia; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentoring program

Eaton University

Career development

Global team

Diversity & Inclusion

Descripción de la vacante

Eaton is seeking a Customer Service Engineer to support explosion-proof electrical equipment across Spain and select export markets. This 100% remote role places you as the primary contact throughout the project lifecycle, handling technical quotations, orders, and delivery follow-up while collaborating with sales, engineering, and operations teams across Europe.

The candidate will translate customer requirements into practical solutions, manage multiple projects, and provide ongoing support

Formación

• Bachelor's degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or related field.
• Minimum 3 years of experience in technical customer support, project coordination, or order management.
• Experience with engineered-to-order products in industrial markets and managing multiple stakeholders.

Responsabilidades

• Review customer specifications and documents to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to translate requirements into solutions.
• Manage customer orders from receipt to delivery with technical accuracy and regulatory compliance.
• Act as main contact for customers during project execution and provide status updates.
• Support sales with quotation follow-up and help drive opportunities.
• Provide technical guidance on catalog material related to explosion-proof equipment and power distribution solutions.
• Coordinate drawing approvals and project communications between customers and internal teams.
• Build relationships with customers, distributors, and sales colleagues across Europe.

Conocimientos

Electrical engineering knowledge

Technical documentation interpretation

Customer-focused

Strong communication

Project coordination

Multinational teamwork

SAP / ERP experience

MS Office

Educación

Bachelor's degree in Electrical Engineering

Experience in technical customer support

Herramientas

SAP

ERP systems

Descripción del empleo

Eaton is seeking a Customer Service Engineer to support explosion-proof electrical equipment across Spain and select export markets. This 100% remote role places you as the primary contact throughout the project lifecycle, handling technical quotations, orders, and delivery follow-up while collaborating with sales, engineering, and operations teams across Europe.

The candidate will translate customer requirements into practical solutions, manage multiple projects, and provide ongoing support