Remote Customer Service Engineer Explosion-Proof Equipment

Pure Cuisine; Barcelona; Remote; EUR 45,000 - 65,000; Full time

Job summary

Eaton is seeking a Customer Service Engineer to join our Crouse-Hinds / CEAG business in a 100% remote capacity. You will be the main technical contact for industrial customers across Spain, handling orders, quotes, and project coordination from initiation to delivery.

In this role you will collaborate with sales, engineering, manufacturing, and international teams to ensure accurate specifications, timely execution, and exceptional customer service in a highly engineered product environment.

Qualifications

• Bachelor's degree in Electrical/Industrial/Electro-mechanical engineering or related field.
• Minimum 3 years in technical customer support, project coordination or related roles.
• Experience with technical or engineered-to-order products in industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders through projects.

Responsibilities

• Review customer specifications, technical docs and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing to translate requirements into solutions.
• Manage customer orders from receipt to delivery ensuring accuracy and compliance.
• Act as primary contact for customers throughout project execution with status updates.
• Support sales by managing quotation follow-up and driving opportunities.
• Provide technical guidance and product support for catalog material related to explosion-proof equipment and power distribution/controls.
• Coordinate drawing approvals, clarifications, and project communications between customers and internal teams.
• Build relationships with customers, distributors, and sales colleagues to ensure satisfaction.
• Coordinate with international teams across Europe for seamless operations.
• Contribute to continuous improvement to enhance customer experience and service quality.

Skills

Technical understanding of electrical/

Interpret technical specs/drawings

Customer-focused mindset

Strong communication skills

Excellent organizational skills

International matrix collaboration

Problem-solving ability

Remote work comfortable

SAP/ERP knowledge

Microsoft Office proficiency

Education

Electrical/Industrial/Electro-mechanical Engineering

Tools

SAP

Microsoft Office

Job description

Eaton is seeking a Customer Service Engineer to join our Crouse-Hinds / CEAG business in a 100% remote capacity. You will be the main technical contact for industrial customers across Spain, handling orders, quotes, and project coordination from initiation to delivery.

In this role you will collaborate with sales, engineering, manufacturing, and international teams to ensure accurate specifications, timely execution, and exceptional customer service in a highly engineered product environment.