Remote Customer Service Engineer Explosion-Proof Electrics

Almacenes-Gasco-1; Barcelona; Remote; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Mentoring program

Career development

Global opportunities

Diversity & Inclusion

Job summary

Eaton is seeking a Customer Service Engineer to join its Crouse-Hinds / CEAG business. This highly technical, customer-facing role supports industrial customers across Spain and selected export markets in an explosion-proof environment.

The role is 100% remote and requires close collaboration with engineering, manufacturing, and sales teams across Europe to ensure a seamless customer experience from quotation through delivery.

Qualifications

• Bachelor's degree in electrical/industrial/electromechanical engineering or related field.
• Minimum 3 years in technical customer support, project coordination, or order management.

Responsibilities

• Review customer specifications and prepare accurate technical and commercial quotations.
• Coordinate with engineering/manufacturing to translate requirements into solutions.
• Manage customer orders from receipt to delivery with technical accuracy and compliance.
• Serve as primary contact for customers during project execution with regular updates.
• Support sales by following up on quotations and driving opportunities.
• Provide technical guidance for catalog materials related to explosion-proof equipment.
• Coordinate drawings, clarifications, and project communications.
• Build strong relationships with customers, distributors, and sales teams.
• Collaborate with Europe-wide teams to improve service quality.

Skills

Electrical product knowledge

Technical specifications

Customer focus

Strong communication

Organization & multitasking

Cross-functional collaboration

Problem solving

Remote collaboration

SAP/ERP knowledge

MS Office

Education

Bachelor's Degree in Electrical/Industrial/Electromechanical engineering

Tools

SAP

Job description

Eaton is seeking a Customer Service Engineer to join its Crouse-Hinds / CEAG business. This highly technical, customer-facing role supports industrial customers across Spain and selected export markets in an explosion-proof environment.

The role is 100% remote and requires close collaboration with engineering, manufacturing, and sales teams across Europe to ensure a seamless customer experience from quotation through delivery.