Remote Customer Service Engineer Explosion-Proof Electrical

Cronoshare.Com; Barcelona; Remote; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Mentoring program

Eaton University

Career development opportunities

Inclusive culture

Global collaboration

Job summary

Eaton seeks a Customer Service Engineer for its Crouse-Hinds / CEAG business, supporting industrial customers across Spain and select export markets. This is a highly technical, customer-facing role in a 100% remote environment, coordinating with sales, engineering, and manufacturing teams across Europe.

You will review specifications, prepare quotations, manage orders from receipt to delivery, and provide ongoing project updates while ensuring regulatory compliance and customer satisfaction.

Qualifications

• Bachelor's degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in technical customer support, project coordination, customer service engineering, inside sales, or order management.
• Experience with technical or engineered-to-order products within industrial markets.

Responsibilities

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are understood and translated into solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.

Skills

Electrical knowledge

Technical documentation interpretation

Customer-focused mindset

Communication skills

Organizational skills

Collaborative in matrix orgs

Problem-solving

Remote work readiness

SAP knowledge or ERP experience

MS Office proficiency

Education

Bachelor's degree in Electrical/Industrial/Electromechanical Engineering or related

Tools

SAP

ERP systems

Microsoft Office

Job description

Eaton seeks a Customer Service Engineer for its Crouse-Hinds / CEAG business, supporting industrial customers across Spain and select export markets. This is a highly technical, customer-facing role in a 100% remote environment, coordinating with sales, engineering, and manufacturing teams across Europe.

You will review specifications, prepare quotations, manage orders from receipt to delivery, and provide ongoing project updates while ensuring regulatory compliance and customer satisfaction.