Remote Customer Service Engineer – Explosion-Proof Electricals

Ametller Origen; Barcelona; Remote; EUR 50,000 - 70,000; Full time

Benefits offered by this job

100% remote environment

Job summary

Eaton is seeking a Customer Service Engineer to support Crouse-Hinds/CEAG products across Spain and selected export markets. This highly technical, customer‑facing role focuses on project coordination, order management, and delivering a seamless customer experience in a 100% remote environment.

You will collaborate with engineering, manufacturing, and sales teams across Europe to translate customer requirements into engineered solutions, manage communications, and drive delivery excellence.

Qualifications

• Bachelor's degree in a related technical field.
• Minimum 3 years in technical customer support or project coordination.
• Experience with engineered-to-order industrial products is a plus.

Responsibilities

• Review specifications and prepare technical and commercial quotations.
• Coordinate with engineering/manufacturing to translate requirements into solutions.
• Manage orders from receipt to delivery with accuracy and compliance.
• Act as main contact throughout project execution and provide status updates.
• Support sales with quotation follow-ups and opportunity conversion.

Skills

Electrical knowledge

Customer-facing communication

Project coordination

Multi-stakeholder management

English proficiency

Education

Bachelor's Degree in Electrical/Electronic Engineering

Tools

SAP

ERP systems

Job description

Eaton is seeking a Customer Service Engineer to support Crouse-Hinds/CEAG products across Spain and selected export markets. This highly technical, customer‑facing role focuses on project coordination, order management, and delivering a seamless customer experience in a 100% remote environment.

You will collaborate with engineering, manufacturing, and sales teams across Europe to translate customer requirements into engineered solutions, manage communications, and drive delivery excellence.