Remote Customer Service Engineer – Explosion-Proof

Servicios Sociales Residenciales Y No Residenciales; Barcelona; Remote; EUR 45,000 - 65,000; Full time

Job summary

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG unit. The role is 100% remote and focuses on technical quotations, order management, and stakeholder communication across Europe.

You will review specifications, coordinate with engineering and manufacturing, manage orders, and provide updates to customers while working closely with sales, engineering, and operations. Fluency in Spanish and English is required, with French an advantage.

Qualifications

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
• Experience working with technical or engineered-to-order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

Responsibilities

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy and regulatory compliance.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on status and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to explosion-proof equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Skills

Electrical engineering

Technical support

Project coordination

Customer focus

Education

Bachelor's Degree in Electrical/Electromechanical/Industrial Engineering

Tools

SAP

Microsoft Office

Job description

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG unit. The role is 100% remote and focuses on technical quotations, order management, and stakeholder communication across Europe.

You will review specifications, coordinate with engineering and manufacturing, manage orders, and provide updates to customers while working closely with sales, engineering, and operations. Fluency in Spanish and English is required, with French an advantage.