Remote Customer Service Engineer – Explosion-Proof

Cronoshare.Com; Barcelona; Remoto; EUR 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentoring program

Eaton University

Career development opportunities

Global team access

Advanced systems and tools

Structured onboarding

Descrizione del lavoro

Eaton is seeking a Customer Service Engineer to support Crouse-Hinds/CEAG in a 100% remote role across Spain and select export markets. You will lead technical quotations, manage orders from receipt to delivery, and coordinate with engineering, manufacturing and sales to ensure customer satisfaction.

The role focuses on explosion-proof electrical equipment and power distribution solutions, requiring strong communications, English/Spanish fluency, and ERP proficiency.

Competenze

• Bachelor's degree in Electrical/Industrial/EM Eng.
• Minimum 3 years in technical customer support or order management.
• Experience with engineered-to-order products in industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders.

Mansioni

• Review customer specifications to prepare technical and commercial quotations.
• Coordinate with engineering/manufacturing to translate requirements into solutions.
• Manage orders from receipt to delivery, ensuring accuracy and regulatory compliance.
• Serve as primary contact during project execution with regular updates on status, lead times and schedules.
• Support sales with quotation follow-up and opportunity conversion.
• Provide technical guidance on catalog materials for explosion-proof equipment and power distribution solutions.
• Coordinate drawings and clarifications among customers and internal stakeholders.
• Build strong relationships with customers, distributors and sales colleagues.
• Collaborate with international teams across Europe.
• Contribute to continuous improvement of customer experience and efficiency.

Conoscenze

Electrical systems

Technical docs

Customer relations

Cross-functional comms

Project coordination

Multi-site collaboration

Remote collaboration

SAP experience

MS Office

Formazione

BSc in Electrical/Industrial Eng

Strumenti

SAP

ERP systems

MS Office

Descrizione del lavoro

Eaton is seeking a Customer Service Engineer to support Crouse-Hinds/CEAG in a 100% remote role across Spain and select export markets. You will lead technical quotations, manage orders from receipt to delivery, and coordinate with engineering, manufacturing and sales to ensure customer satisfaction.

The role focuses on explosion-proof electrical equipment and power distribution solutions, requiring strong communications, English/Spanish fluency, and ERP proficiency.