Remote Customer Service Engineer - Electrical Systems

Isrg; Barcelona; Remote; EUR 42,000 - 64,000; Full time

Job summary

Eaton's Crouse-Hinds / CEAG division is looking for a Customer Service Engineer to join our team. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in an explosion-proof environment.

Working in a 100% remote environment, you will be the primary contact throughout the project lifecycle, handling technical quotations, orders and delivery coordination.

Qualifications

• Strong technical understanding of electrical products, systems, or industrial equipment.
• Ability to interpret technical specifications, engineering documentation, and technical drawings.
• Customer-focused mindset with excellent relationship-building skills.
• Strong communication skills with the ability to interact effectively with customers and cross

Responsibilities

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Skills

Technical knowledge

Electrical systems

Documentation reading

Customer communication

Job description

Eaton's Crouse-Hinds / CEAG division is looking for a Customer Service Engineer to join our team. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in an explosion-proof environment.

Working in a 100% remote environment, you will be the primary contact throughout the project lifecycle, handling technical quotations, orders and delivery coordination.