Remote Customer Service Engineer - Electrical Equipment

Paul Marlex; Barcelona; Remoto; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Eaton is seeking a Customer Service Engineer for the Crouse-Hinds / CEAG business to support industrial customers across Spain and export markets. This highly technical, remote-facing role coordinates orders, delivers technical and commercial quotations, and ensures project execution meets regulatory and customer expectations.

You will collaborate with engineering, manufacturing, sales and operations teams across Europe, providing product support for explosion-proof equipment and power

Competenze

• Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in technical customer support, project coordination, customer service engineering, inside sales, or order management.
• Experience with technical or engineered-to-order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

Mansioni

• Review customer specifications and prepare technical and commercial quotations.
• Coordinate with engineering and manufacturing to translate requirements into solutions.
• Manage orders from receipt to delivery ensuring accuracy and regulatory compliance.
• Act as primary customer contact during project execution with regular updates.
• Support sales with quotation follow-ups and opportunity conversion.
• Provide technical guidance for catalog material related to explosion-proof equipment.
• Coordinate drawings approvals and project communications.
• Build relationships with customers, distributors, and sales teams.
• Collaborate with international teams across Europe.
• Contribute to continuous improvement of customer experience and service quality.

Conoscenze

Electrical knowledge

Technical communication

Project coordination

Cross-functional teamwork

ERP (SAP)

Microsoft Office

Formazione

Bachelor’s Degree in Electrical Engineering

Strumenti

SAP

Descrizione del lavoro

Eaton is seeking a Customer Service Engineer for the Crouse-Hinds / CEAG business to support industrial customers across Spain and export markets. This highly technical, remote-facing role coordinates orders, delivers technical and commercial quotations, and ensures project execution meets regulatory and customer expectations.

You will collaborate with engineering, manufacturing, sales and operations teams across Europe, providing product support for explosion-proof equipment and power