Remote Customer Service Engineer – Industrial Electrical

Foot Locker; Lérida; Remote; EUR 55,000 - 75,000; Full time

Job summary

Eaton is seeking a Customer Service Engineer to support Crouse-Hinds/CEAG in a 100% remote role across Spain and selected export markets. You will handle technical quotations, orders, and stakeholder communications, collaborating with European teams to ensure seamless service.

The role focuses on explosion-proof electrical equipment and power distribution solutions, requiring strong technical knowledge, multilingual capability, and ERP experience.

Qualifications

• Bachelor's degree in Electrical, Industrial, Electromechanical engineering or related technical field.
• Minimum 3 years in technical customer support, project coordination, or order management.
• Experience with engineered-to-order products in industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

Responsibilities

• Review specifications and prepare accurate technical and commercial quotations.
• Coordinate with engineering/manufacturing to translate requirements into solutions.
• Manage orders from receipt through delivery ensuring accuracy and compliance.
• Act as primary contact for customers during project execution with regular updates.

Skills

Electrical engineering knowledge

Technical documentation

Customer focus

Communication skills

Multi-project management

Cross-functional collaboration

Remote collaboration

ERP (SAP) experience

Education

Bachelor's degree in Electrical/Industrial/Electromechanical engineering

Tools

SAP

Microsoft Office

Job description

Eaton is seeking a Customer Service Engineer to support Crouse-Hinds/CEAG in a 100% remote role across Spain and selected export markets. You will handle technical quotations, orders, and stakeholder communications, collaborating with European teams to ensure seamless service.

The role focuses on explosion-proof electrical equipment and power distribution solutions, requiring strong technical knowledge, multilingual capability, and ERP experience.