Remote AI-Driven Robotic Surgery Tech Specialist

Rise Data Labs; Córdoba; A distancia; EUR 30.000 - 79.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits package

Medtronic Incentive Plan (MIP)

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in Europe, the Middle East, and Africa. You will support the Hugo robotic system and DS1, translating complex technical issues for healthcare professionals, start-up specialists, and field engineers.

This role requires collaboration across regions and a strong customer-focused mindset. Ideal candidates have a biomedical/electrical/mechanical engineering background with robotics experience, fluency in

Formación

• Bachelor's or master's degree in engineering with 4+ years of relevant experience or advanced degree with 2+ years, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control within large capital equipment.
• Highly organized with ability to multitask and prioritize assignments.
• Experience analyzing technical issues for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE and act as a liaison between stakeholders and the operating unit.
• Drive escalation to resolve customer issues and initiate field service support as needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities with substantial judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support, with occasional onsite support or training (domestic and international).

Conocimientos

Portuguese

English

Italian

Robotics

Motion control

Software troubleshooting

Educación

Bachelor's or master's in Engineering

Medical degree with technical skills

Herramientas

Robotics hardware

Control systems

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in Europe, the Middle East, and Africa. You will support the Hugo robotic system and DS1, translating complex technical issues for healthcare professionals, start-up specialists, and field engineers.

This role requires collaboration across regions and a strong customer-focused mindset. Ideal candidates have a biomedical/electrical/mechanical engineering background with robotics experience, fluency in