Real-Time Operations Analyst — Barcelona

Cross Border Talents; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading recruitment agency in Barcelona is looking for a Real-Time Analyst. This role involves optimizing call center operations, monitoring performance metrics, and making real-time scheduling adjustments. The ideal candidate has at least 2 years of experience in a call center, strong English communication skills, and proficiency in Google Suite and MS Office. Health benefits and wellness perks are offered in a dynamic, multicultural team environment.

Servicios

Private health insurance after the probation period

Regular fruit deliveries

Employee wellness schemes

Formación

• Minimum of 2 years in a call center environment, including at least 1 year in workforce management or a similar role.
• Understanding of local labor laws and regulations regarding workforce management and scheduling.

Responsabilidades

• Monitor and analyze real-time call center operations.
• Adjust schedules in real time based on call volume.
• Track and report on vital performance metrics.
• Communicate with team leaders regarding performance issues.
• Support the workforce management team with performance data.
• Assist in staffing projections and scheduling for future shifts.
• Recommend improvements to scheduling processes.

Conocimientos

Native or fluent in English (C1 level)

Strong problem-solving abilities

Quick, data-driven decision-making

Herramientas

Google Suite (Sheets, Slides)

MS Office (Word, Excel)

Descripción del empleo

A leading recruitment agency in Barcelona is looking for a Real-Time Analyst. This role involves optimizing call center operations, monitoring performance metrics, and making real-time scheduling adjustments. The ideal candidate has at least 2 years of experience in a call center, strong English communication skills, and proficiency in Google Suite and MS Office. Health benefits and wellness perks are offered in a dynamic, multicultural team environment.