Portuguese CS Pro – Onsite Barcelona

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Presencial; EUR 18 000 - 22 000; Tempo integral

Resumo da oferta

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona (on-site) is seeking a Customer Service Representative who speaks Portuguese and English to support customers.

The role includes handling calls, creating quotes and orders via SAP, and providing first-level technical assistance. The ideal candidate is a high school graduate with strong communication skills, a customer-focused mindset, and a willingness to stay in the project for at least two years.

Qualificações

• Proficient or bilingual level of Portuguese and advanced English.
• High school graduate.
• Interest in the technical field and willingness to stay in the project for at least 2 years.
• Customer oriented, with excellent communication skills and a commercial attitude.
• Business mindset will help engage better with contacts.

Responsabilidades

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate expected delivery times to customers.
• Offer basic product advice to individual customer needs (catalog knowledge).
• Provide first level technical assistance to help customers identify requirements for products and services.

Conhecimentos

Portuguese (Bilingual)

Advanced English

Customer orientation

Communication skills

Business mindset

Formação académica

High school diploma

Descrição da oferta de emprego

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona (on-site) is seeking a Customer Service Representative who speaks Portuguese and English to support customers.

The role includes handling calls, creating quotes and orders via SAP, and providing first-level technical assistance. The ideal candidate is a high school graduate with strong communication skills, a customer-focused mindset, and a willingness to stay in the project for at least two years.