Italian-Speaking Customer Service Pro - On-Site Barcelona

cnx; Barcelona; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Full paid training

Career development program

Great office location Barcelona

Bonus potential 4,000 EUR

Job summary

Concentrix in Barcelona is seeking a Customer Service Representative (Italian-speaking) for an on-site role. You will handle calls through the CRM agent portal, create quotations and SAP orders, and communicate expected delivery times to customers.

You will provide basic product advice and first-level technical assistance, with opportunities for training, career development, and a strong team environment.

Qualifications

• Proficient or bilingual Italian and advanced English.
• High school graduate.
• Willingness to stay on the project for at least 2 years.
• Customer oriented with excellent communication and a commercial attitude.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate delivery times to customers.
• Offer basic product advice based on catalogue knowledge.
• Provide first-level technical assistance to identify customer requirements.

Skills

Italian language

English language

Customer service

Communication skills

Business mindset

Education

High school diploma

Tools

SAP

CRM portal

Job description

Concentrix in Barcelona is seeking a Customer Service Representative (Italian-speaking) for an on-site role. You will handle calls through the CRM agent portal, create quotations and SAP orders, and communicate expected delivery times to customers.

You will provide basic product advice and first-level technical assistance, with opportunities for training, career development, and a strong team environment.