Onsite Spanish-Speaking Customer Care Specialist

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time 39 hours/week

€2,000 annual bonus

Central Barcelona location

Full paid training

Referral bonuses

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Customer Service Representative who speaks Spanish to work onsite.

You will handle inquiries via phone, email, chat, or alerts and strive to resolve customer needs while meeting SLA requirements. The role requires proficiency in Spanish and advanced English, a customer‑centric mindset, and familiarity with IT platforms and call management tools.

Qualifications

• Proficient or bilingual in Spanish and advanced in English.
• Ability to work in a customer service environment.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Handle incoming customer contacts via telephone, email, chat or other alerts and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Skills

Spanish & English proficiency

Customer service mindset

Job description

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Customer Service Representative who speaks Spanish to work onsite.

You will handle inquiries via phone, email, chat, or alerts and strive to resolve customer needs while meeting SLA requirements. The role requires proficiency in Spanish and advanced English, a customer‑centric mindset, and familiarity with IT platforms and call management tools.