Operations Technician - Global Insurance Ops

Intact Insurance Europe; Comunidad de Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Intact Insurance Europe in Madrid is seeking an Operations Technician to support the French market and broader European operations. The role focuses on processing policies, handling data in systems, and ensuring service quality within a collaborative team.

You will work with underwriting, claims, and finance to maintain accurate records and comply with regulatory requirements, contributing to efficient operations and customer satisfaction.

Responsabilidades

• Follow instructions to accurately process data onto systems in a timely manner to meet service standards and KPIs.
• Process commercial/specialty programmes including multinational programmes within the French market.
• Check instructions/risk information data and raise queries promptly where required.
• Process bookings of premiums, pools, local and foreign taxes, and reinsurance as needed.
• Carry out processing of taxes for FoS programmes onto the relevant systems.
• Collaborate with underwriters to structure multinational programmes within Intact Insurance Europe’s network and financial systems.
• Respond to customer/intermediary queries and follow agreed processes to ensure high service standards.
• Coordinate with Underwriting, Claims, Operations and Finance for timely communication.
• Take personal accountability for proactive problem solving.
• Support in handling routine information requests and in producing business information to assist other areas.
• Adhere to best practices, regulatory requirements and company policies.

Conocimientos

Data processing

Customer service

Team collaboration

Problem solving

Herramientas

Policy management systems

Descripción del empleo

Intact Insurance Europe in Madrid is seeking an Operations Technician to support the French market and broader European operations. The role focuses on processing policies, handling data in systems, and ensuring service quality within a collaborative team.

You will work with underwriting, claims, and finance to maintain accurate records and comply with regulatory requirements, contributing to efficient operations and customer satisfaction.