Consumer Operations Technician - French Speaker

Chubb European Group Ltd.; Madrid; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Chubb European Group Ltd. in Madrid is seeking a Consumer Operations Technician on a 12-month contract to manage customer support requests and supervise operational procedures.

The role focuses on driving process improvements across European operations and enhancing service delivery. The position requires keen attention to detail, strong multi-tasking, and the ability to adapt to changing environments while maintaining high accuracy in all tasks.

Responsabilidades

• Act as a trusted business partner and consultant, liaising with TPAs and ensuring policy compliance.
• Deliver excellent customer service by handling requests, resolving issues, and responding to inquiries across channels.
• Demonstrate active listening to understand needs and provide tailored solutions.
• Oversee portfolio administration tasks including booking premiums, issuing documents, and broker requests.
• Analyze data and trends to identify insights and drive operational efficiencies.
• Collect, analyze and interpret data to support decisions and present findings to stakeholders.
• Monitor service delivery effectiveness to meet or exceed standards and agreements.
• Maintain records per company policies.
• Identify opportunities for operational excellence and optimize resources.
• Troubleshoot issues, diagnose problems and implement solutions.
• Adapt to changing environments with strong multitasking and accuracy.
• Manage time to complete work and projects within deadlines.
• Support postroom and indexing activities and incident response processes.

Descripción del empleo

Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations. This is a 12 month contract position.

Key Responsibilities:

• Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.
• Deliver outstanding customer service support by fulfilling customer requests, issue resolution, and responding to inquiries through various channels.
• Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions.
• Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail.
• Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.
• Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.
• Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.
• Maintain accurate records in line with company records management policies and procedures.
• Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.
• Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
• Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.
• Manage time effectively to accomplish work, projects, and goals within deadlines.
• Support postroom and indexing activities, ensuring seamless policy documentation and incident response processes.