Consumer Operations Technician - French Speaker

Chubb; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Chubb in Madrid is seeking a Consumer Operations Technician to support customer requests, supervise procedures, and drive process improvements across European operations on a 12-month contract. You will partner with TPAs and internal teams, deliver excellent service, analyze trends, and maintain accurate records while adapting to a fast-changing environment.

The role requires multitasking, attention to detail, and effective communication to ensure delivery standards are met and customer

Formación

• Experience in customer service and operations support.
• Ability to analyze data and identify trends.
• Strong communication and stakeholder management skills.

Responsabilidades

• Act as liaison with TPAs and internal teams.
• Deliver customer service by handling requests and inquiries.
• Analyze data to identify insights and drive efficiency.
• Maintain accurate records and support policy documentation.
• Monitor service delivery and ensure standards are met.
• Troubleshoot issues and implement effective solutions.
• Adapt to changing environments with strong prioritization.

Conocimientos

Customer service

Operational excellence

Data analysis

Stakeholder management

Communication

Herramientas

CRM systems

Data tools

Descripción del empleo

Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations. This is a 12 month contract position.

Key Responsibilities:

• Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.
• Deliver outstanding customer service support by fulfilling customer requests, issue resolution, and responding to inquiries through various channels.
• Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions.
• Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail.
• Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.
• Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.
• Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.
• Maintain accurate records in line with company records management policies and procedures.
• Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.
• Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
• Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.
• Manage time effectively to accomplish work, projects, and goals within deadlines.
• Support postroom and indexing activities, ensuring seamless policy documentation and incident response processes.