Operations & Customer Insights Specialist (12-Mo Contract)

Chubb; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Chubb in Madrid is seeking a Consumer Operations Technician to support customer requests, supervise procedures, and drive process improvements across European operations on a 12-month contract. You will partner with TPAs and internal teams, deliver excellent service, analyze trends, and maintain accurate records while adapting to a fast-changing environment.

The role requires multitasking, attention to detail, and effective communication to ensure delivery standards are met and customer

Formación

• Experience in customer service and operations support.
• Ability to analyze data and identify trends.
• Strong communication and stakeholder management skills.

Responsabilidades

• Act as liaison with TPAs and internal teams.
• Deliver customer service by handling requests and inquiries.
• Analyze data to identify insights and drive efficiency.
• Maintain accurate records and support policy documentation.
• Monitor service delivery and ensure standards are met.
• Troubleshoot issues and implement effective solutions.
• Adapt to changing environments with strong prioritization.

Conocimientos

Customer service

Operational excellence

Data analysis

Stakeholder management

Communication

Herramientas

CRM systems

Data tools

Descripción del empleo

Chubb in Madrid is seeking a Consumer Operations Technician to support customer requests, supervise procedures, and drive process improvements across European operations on a 12-month contract. You will partner with TPAs and internal teams, deliver excellent service, analyze trends, and maintain accurate records while adapting to a fast-changing environment.

The role requires multitasking, attention to detail, and effective communication to ensure delivery standards are met and customer