Madrid-Based Client Success & Operations Technician

Motivait Holdings Ltd.; Madrid; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

Motivait is seeking a Client Support & Operations Technician based in Madrid to join our European Client Support & Operations team. The role combines technical knowledge with analytical and communication skills to ensure clients have an excellent experience.

The candidate will monitor live, test and development environments, resolve client queries, and contribute to continuous improvement while collaborating with clients across Europe.

Qualifications

• A minimum of two years’ experience in Enterprise Technical Support with excellent and demonstrable client-facing skills.
• Professional qualification in Information Technology, Computer Science or a related subject.
• Knowledge of AWS environments, Linux and Networking technologies.
• Familiarity with Front-End/Web frameworks, libraries and environments.
• Knowledge of MongoDB database, Data Visualisation and/or ETLs.
• Demonstrable awareness or experience of Security requirements and processes.
• Awareness of Agile methodology and processes, Jira, Service Desk and Test tools.
• Comfortable working with colleagues and clients in Spanish and English (equivalent to at least C1 level).
• Candidates must have the right to reside and work freely in Spain.

Responsibilities

• Implementation, operation and monitoring of the live, test and development environments for our Technology Platform and associated Solutions.
• Provision of advice and troubleshooting on technical queries and issues to ensure clients achieve their objectives.
• Identify, capture and resolve client enquiries and issues in line with SLAs to ensure client satisfaction.
• Document technical issues or suggestions including improvements to maximise client satisfaction, security and performance.
• Participate in testing, user acceptance and quality assurance processes to ensure correct functionality and performance.
• Produce FAQs and relevant subject matter content to support the client experience.
• Be a proactive contributor and client experience champion for continuous improvement within the team and across the company.

Skills

Enterprise Technical Support

AWS

Linux

Networking

Front-End/Web frameworks

Data Visualization

ETLs

Security

Agile methodology

Bilingual Spanish & English (C1)

Problem solving

Education

Professional qualification in IT or Computer Science

Tools

MongoDB

Jira

Service Desk

Test tools

Job description

Motivait is seeking a Client Support & Operations Technician based in Madrid to join our European Client Support & Operations team. The role combines technical knowledge with analytical and communication skills to ensure clients have an excellent experience.

The candidate will monitor live, test and development environments, resolve client queries, and contribute to continuous improvement while collaborating with clients across Europe.