Onsite End-User IT Support Engineer

Nsc Global

Valencia

On-site

EUR 28,000 - 42,000

Full time

2 days ago

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Job summary

NSC Global is seeking an onsite IT End User Support Technician to be the first point of contact for hardware and software issues, ensuring smooth day-to-day operations for end users. This role requires NATO/national security clearance and strong knowledge of Windows, hardware, printers, VPN, and ticketing systems.

Fluency in Spanish and English is expected. You will work closely with Logistics and other teams, document interactions in the CRM, adhere to service policies, and continuously improve

Qualifications

Onsite IT support experience with end-user computing.
Strong customer service and communication skills.
Ability to document interactions in a CRM and adhere to service processes.

Responsibilities

Advise and present to customer staff when needed.
Monitor daily service activity and inventory levels.
Troubleshoot hardware, software and connectivity issues.
Configure and support internal systems.
Maintain knowledge levels with industry improvements.
Work effectively with Logistics and adhere to schedule.
Document all interactions clearly in CRM.

Skills

Hardware knowledge

Software applications

Microsoft Windows OS

Printer hardware

Networking & VPN

Ticketing software

Microsoft Office 365

PC/Laptop hardware

Mobile devices

Active Directory

Exchange

Apple OS

Server hardware

Education

A+ Certification

Other OEM Certifications (Dell/HP/Lenovo/IBM)

MCITP (Desktop)

MOS Certification

Job description

Fluency in Spanish and English is expected. You will work closely with Logistics and other teams, document interactions in the CRM, adhere to service policies, and continuously improve

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