Desk Side Support Engineer

Nsc Global; Barcelona; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

NSC Global is seeking an onsite IT End User Support Technician to be the first contact for hardware and software issues. You will resolve problems for end users and ensure smooth day‑to‑day operations.

You will document interactions in CRM, contribute to service levels, and collaborate with logistics and colleagues to continuously improve delivery. Strong English and local language skills are required.

Formación

• Experience in end user computing and onsite IT support.
• Proven ability to troubleshoot hardware, software and connectivity.
• Knowledge of Active Directory, VPN and network basics.

Responsabilidades

• Be the first point of contact for onsite technical issues.
• Resolve hardware and software problems for end users.
• Document interactions clearly in the CRM system.
• Collaborate with logistics and internal teams to meet service levels.
• Provide exceptional customer service and maintain knowledge updates.

Conocimientos

End User Support

Customer Service

Hardware Troubleshooting

Software Troubleshooting

Networking basics

Ticketing Software

Microsoft OS

Printer Hardware

English Proficiency

Educación

A+ Certification

MCITP (Desktop)

MOS Certification

CompTIA A+

Microsoft Office Specialist

Herramientas

Ticketing Software

Descripción del empleo

Overview

Desk Side Support Engineer

NSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.

To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands‑on technical work and direct interaction with end users.

Role Overview

This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day‑to‑day operation.

Responsibilities

• Ability to advise and to present to one or more customer staff.
• Monitor and control daily service call activity, utilization, inventory levels and service levels.
• Exceptional customer service.
• Advanced knowledge in Customer Service Aptitude.
• Resolving technical problems with hardware, software and connectivity.
• Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve.
• Participate in the configuration and support of internal systems.
• Ability to work effectively with Logistics.
• Adherence to assigned schedule.
• Adhering to documented policies, procedures and processes that are specific to the service.
• Clear and concise documentation of all customer interaction within appropriate CRM tool.
• Able to function in a team environment.
• Maintain knowledge levels as industry enhancements occur.
• Support installation and implementation of connectivity and high‑end systems products.
• Continuous improvement of service delivery.
• Ability to juggle time and resources to meet or exceed expectations.

Qualifications

Sound knowledge of:

• Advanced knowledge in Computer Hardware.
• Advanced knowledge in Common Software applications.
• Advanced knowledge in Microsoft Operating system.
• Proficient knowledge in Printer Hardware.
• Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end‑user devices.
• Proficient knowledge in Ticketing software.
• Microsoft Office & Office 365 applications.
• PC Laptop hardware.
• PC Laptop peripherals, including printers.
• Mobile devices.

Awareness of:

• Active Directory.
• Exchange.
• Apple OS.
• Network and server hardware and components.

IT qualifications may include:

• A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +.
• PC Laptop OEM Maintenance Certification.
• CompTIA A+ Certification.
• Microsoft Certified IT Professional (MCITP) certification in desktop area.
• Microsoft Office Specialist (MOS) certification.

Language:

• English (written and verbal) and Local language.