Remote End-User IT Support Specialist

q.beyond ibérica S.L.; Jerez de la Frontera; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Internal development opportunities

Diversity management

Latest technologies

Flexible work location including home/

Company healthcare program

30 days vacation

Job summary

q.beyond ibérica S.L. in Spain is seeking an End User Service Desk professional to handle incident processing, first-line support, and user account management (Active Directory, permissions).

You will classify, document solutions, escalate complex issues, monitor SLAs, and communicate clearly with customers. Basic Windows, Microsoft 365, AD and ticketing knowledge required; German language strong; English basic.

Qualifications

• Completed IT training or comparable qualification.
• Experience in a service desk or IT support role is desirable.
• Basic knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems.
• Structured and solution-oriented approach to work.
• Strong service and customer focus, as well as excellent communication skills.
• Ability to work well in a team, initiative, and reliability.
• Very good German, basic English.

Responsibilities

• Receiving, classifying, and processing incidents and service requests (e.g., via phone, email, or ticket system).
• Conducting initial analyses and troubleshooting as part of 1st-level support.
• Escalating complex inquiries to downstream support units (2nd/3rd level), including complete ticket documentation.
• Monitoring open tickets and ensuring compliance with SLAs.
• Managing and maintaining user accounts (e.g., Active Directory, permissions, passwords).
• Providing support for standard IT inquiries (hardware, software, mobile devices, VPN, printers).
• Documenting solutions and maintaining the knowledge base.
• Communicating with customers/users in a clear and service-oriented manner.
• Collaborating on process optimization and the continuous improvement of the service desk.

Skills

IT support

Active Directory

Microsoft 365

Windows

German language

Customer service

Teamwork

Communication

Education

IT training or comparable qualification

Tools

Ticketing systems

Job description

q.beyond ibérica S.L. in Spain is seeking an End User Service Desk professional to handle incident processing, first-line support, and user account management (Active Directory, permissions).

You will classify, document solutions, escalate complex issues, monitor SLAs, and communicate clearly with customers. Basic Windows, Microsoft 365, AD and ticketing knowledge required; German language strong; English basic.