Onsite End-User IT Support Technician

Nsc Global; Barcelona; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

NSC Global is seeking an onsite IT End User Support Technician to be the first contact for hardware and software issues. You will resolve problems for end users and ensure smooth day‑to‑day operations.

You will document interactions in CRM, contribute to service levels, and collaborate with logistics and colleagues to continuously improve delivery. Strong English and local language skills are required.

Formación

• Experience in end user computing and onsite IT support.
• Proven ability to troubleshoot hardware, software and connectivity.
• Knowledge of Active Directory, VPN and network basics.

Responsabilidades

• Be the first point of contact for onsite technical issues.
• Resolve hardware and software problems for end users.
• Document interactions clearly in the CRM system.
• Collaborate with logistics and internal teams to meet service levels.
• Provide exceptional customer service and maintain knowledge updates.

Conocimientos

End User Support

Customer Service

Hardware Troubleshooting

Software Troubleshooting

Networking basics

Ticketing Software

Microsoft OS

Printer Hardware

English Proficiency

Educación

A+ Certification

MCITP (Desktop)

MOS Certification

CompTIA A+

Microsoft Office Specialist

Herramientas

Ticketing Software

Descripción del empleo

NSC Global is seeking an onsite IT End User Support Technician to be the first contact for hardware and software issues. You will resolve problems for end users and ensure smooth day‑to‑day operations.

You will document interactions in CRM, contribute to service levels, and collaborate with logistics and colleagues to continuously improve delivery. Strong English and local language skills are required.