Senior End User Support Engineer - On Site (Finance)

TP ICAP Group; Madrid; On-site; EUR 35,000 - 52,000; Full time

Job summary

TP ICAP Group is seeking an End User Support Engineer to deliver high-quality technical support across desktop, laptop, mobile, and conferencing technologies in a fast-paced financial services setting. You will diagnose, troubleshoot, and resolve hardware and software issues on Windows and macOS, providing remote and desk-side assistance with a strong customer focus.

You will work within a shift rotation, support market data platforms, and collaborate with Infrastructure, Network, Security, and

Qualifications

• Proven experience providing desktop and end-user support in financial services or trading floor environments.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, SCCM and macOS.
• Experience with market data platforms (Bloomberg, Refinitiv, ICE) and collaboration tools (Teams, Webex).
• Familiarity with identity and access management solutions (Okta or similar MFA).
• Good TCP/IP, DNS, networking fundamentals, and desktop infrastructure understanding.

Responsibilities

• Provide first-class technical end-user support across desktop, laptop, mobile, and conferencing tech.
• Troubleshoot hardware/software issues and resolve incidents quickly with updates to stakeholders.
• Deliver remote and desk-side support with minimal business disruption.
• Manage incidents through to resolution per ITSM processes and document in ServiceNow.

Skills

End User Support

Windows 10/11

Microsoft 365

Active Directory

SCCM

macOS

Microsoft Teams

Okta/MFA

TCP/IP Networking

ITSM/ITIL

Tools

ServiceNow

Intune

PowerShell

AWS Workspaces

Job description

TP ICAP Group is seeking an End User Support Engineer to deliver high-quality technical support across desktop, laptop, mobile, and conferencing technologies in a fast-paced financial services setting. You will diagnose, troubleshoot, and resolve hardware and software issues on Windows and macOS, providing remote and desk-side assistance with a strong customer focus.

You will work within a shift rotation, support market data platforms, and collaborate with Infrastructure, Network, Security, and