Desktop Support Engineer

GyanSys Inc.; Barcelona; On-site; EUR 19,000 - 30,000; Part time

Job summary

GyanSys Inc. is seeking a part-time desktop support specialist to assist across Barcelona and other global sites. You will configure, image, install and maintain PCs and related devices, providing first-level hardware support and resolving tickets following ITIL practices.

You will also coach users, manage access, and track assets/licenses while ensuring smooth end-user experience across locations. The role emphasizes collaboration, incident handling, and effective communication.

Qualifications

• 5+ years of desktop support across hardware and software asset management.
• End-user support in a service desk following ITIL or best practices.
• Troubleshoot PC hardware, peripherals and applications.
• Experience with Microsoft 365 / Office 365 and Active Directory.
• Client firewall and antivirus support.
• Basic network troubleshooting.
• Experience with Cisco Umbrella or Cisco Secure Access, or Zscaler or Prisma Access.
• Experience with SolarWinds or similar tools.

Responsibilities

• Configure, image, install and maintain PCs, desk phones, peripherals, mobile devices and other equipment.
• Provide first-level support for local hardware.
• Resolve service desk tickets and log user-reported issues per ITIL guidance.
• Coach users and explain issues and fixes in plain language.
• Provision and manage user access.
• Track assets and licenses assigned to users.

Skills

Desktop support

End-user support

ITIL knowledge

Troubleshooting hardware

Microsoft 365 / Office 365

Active Directory

Firewall/antivirus support

Network troubleshooting basics

Tools

Cisco Umbrella

Cisco Secure Access

Zscaler

Palo Alto Prisma Access

SolarWinds

Job description

Type: Part-time contract

Location: Supporting users in Barcelona, Spain or Miszewo , Poland or Changzhou or Shanghai - China

• Configure, image, install and maintain PCs, desk phones, peripherals, mobile phones and other devices, including upgrades
• Provide first-level support for local hardware
• Resolve service desk tickets and log user-reported issues, following ITIL incident and problem management
• Coach users and explain issues and fixes in plain language
• Provision and manage user access
• Track assets and licenses assigned to users

Qualification

• 5+ years across the full range of desktop support, including hardware and software asset management
• End-user support in a service desk, following ITIL and help desk best practice
• Troubleshooting PC hardware, peripherals and applications
• Microsoft 365 / Office 365, Active Directory, and M365 users and groups
• Client firewall and antivirus support
• Basic network troubleshooting
• Experience with Cisco Umbrella or Cisco Secure Access, or Zscaler or Palo Alto Prisma Access
• Experience with SolarWinds or similar application