Desk Side Support Engineer

Nsc Global; Valencia; Sur place; EUR 28 000 - 42 000; Plein temps

Résumé du poste

NSC Global is seeking an onsite IT End User Support Technician to be the first point of contact for hardware and software issues, ensuring smooth day-to-day operations for end users. This role requires NATO/national security clearance and strong knowledge of Windows, hardware, printers, VPN, and ticketing systems.

Fluency in Spanish and English is expected. You will work closely with Logistics and other teams, document interactions in the CRM, adhere to service policies, and continuously improve

Qualifications

• Onsite IT support experience with end-user computing.
• Strong customer service and communication skills.
• Ability to document interactions in a CRM and adhere to service processes.

Responsabilités

• Advise and present to customer staff when needed.
• Monitor daily service activity and inventory levels.
• Troubleshoot hardware, software and connectivity issues.
• Configure and support internal systems.
• Maintain knowledge levels with industry improvements.
• Work effectively with Logistics and adhere to schedule.
• Document all interactions clearly in CRM.

Connaissances

Hardware knowledge

Software applications

Microsoft Windows OS

Printer hardware

Networking & VPN

Ticketing software

Microsoft Office 365

PC/Laptop hardware

Mobile devices

Active Directory

Exchange

Apple OS

Server hardware

Formation

A+ Certification

Other OEM Certifications (Dell/HP/Lenovo/IBM)

MCITP (Desktop)

MOS Certification

Description du poste

Overview

Desk Side Support Engineer

Overview

NSC Globalis a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.

To strengthen our onsite support teams,we are looking forIT End User Support Technicianswho enjoy hands-on technical work and direct interaction with end users.

Role Overview

This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.

Responsibilities

Responsibilities

• Ability to advise and to present to one or more customer staff.
• Monitor and control daily service call activity, utilization, inventory levels and service levels.
• Exceptional customer service
• Advanced knowledge in Customer Service Aptitude
• Resolving technical problems with hardware, software and connectivity.
• Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
• Participate in the configuration and support of internal systems.
• Ability to work effectively with Logistics
• Adherence to assigned schedule
• Adhering to documented policies, procedures and processes that are specific to the service.
• Clear and concise documentation of all customer interaction within appropriate CRM tool.
• Able to function in a team environment
• Maintain knowledge levels as industry enhancements occur
• Support installation and implementation of connectivity and high-end systems products
• Continuous improvement of service delivery.
• Ability to juggle time and resources to meet or exceed expectations

Qualifications

Qualifications

NATO/national security clearance - MUST HAVE

Sound knowledge of:

• Advanced knowledge in Computer Hardware
• Advanced knowledge in Common Software applications
• Advanced knowledge in Microsoft Operating system
• Proficient knowledge in Printer Hardware
• Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
• Proficient knowledge in Ticketing software
• Microsoft Office & Office 365 applications
• PC\\Laptop hardware
• PC\\Laptop peripherals, including printers
• Mobile devices

Awareness of:

• Active Directory
• Exchange
• Apple OS
• Network and server hardware and components

IT qualifications may include:

• A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
• PC\\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in desktop area
• Microsoft Office Specialist (MOS) certification

Language:

• Spanish (C2) and English