IT Specialist: User Support & Digitalization Pro

Empresa Confidencial; Madrid; On-site; EUR 32,000 - 42,000; Full time

Job summary

Empresa Confidencial is seeking an IT Specialist to join our IT team in the energy sector. You will maintain the IT environment, provide user support, and contribute to digitalization projects for about 220 users across international offices.

You will handle 1st and 2nd level support, onboarding/offboarding, equipment configuration, software maintenance, Active Directory and Microsoft 365 tasks, and both remote and on-site assistance.

Qualifications

• 2-3 years of experience in a similar IT role.
• Experience with user management tools (e.g., Active Directory, Microsoft 365).
• Strong problem-solving skills and ability to respond quickly to technical issues.

Responsibilities

• Resolve IT tickets and incidents (1st and 2nd line).
• Onboard and offboard users in corporate systems (email, AD).
• Configure and deliver IT equipment (laptops, phones, peripherals).
• Install, maintain and update corporate software.
• Assist with IT onboarding of new employees.
• Maintain and support private cloud services.

Skills

User support

Problem solving

Communication

Education

IT-related degree or certification

2-3 years IT experience

Tools

Active Directory

Microsoft 365

Job description

Empresa Confidencial is seeking an IT Specialist to join our IT team in the energy sector. You will maintain the IT environment, provide user support, and contribute to digitalization projects for about 220 users across international offices.

You will handle 1st and 2nd level support, onboarding/offboarding, equipment configuration, software maintenance, Active Directory and Microsoft 365 tasks, and both remote and on-site assistance.