Multilingual Customer Support Advisor

Cbtalents; Barcelona; In loco; EUR 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus €1,200

Descrizione del lavoro

Cbtalents is seeking Customer Support Advisors to join an international team in Barcelona, Spain. You will assist customers in Spanish, Euskera, and English across purchases, orders, deliveries, and returns, delivering solutions and a positive experience.

You will handle inquiries through various service channels, maintain accurate records in internal systems, and contribute to high satisfaction levels. This is an on-site role with rotating shifts, Monday through Sunday, in the retail sector.

Competenze

• Native-level proficiency in Spanish and Euskera (Basque).
• Very good command of English.
• Strong verbal and written communication skills.
• Customer-oriented mindset with empathy and patience.
• Good problem-solving and organizational skills.
• Attention to detail and proactive attitude.
• Good digital skills and confidence using customer service tools.
• Ability to work independently and as part of an international team.
• Availability to work rotating shifts from Monday to Sunday.

Mansioni

• Handle customer enquiries related to purchases, orders, and products.
• Assist customers with order tracking, deliveries, returns, and after-sales requests.
• Provide personalized solutions in a friendly and professional manner.
• Follow up on customer cases to ensure issues are properly resolved.
• Record customer interactions and update information in internal systems.
• Handle customer concerns and complaints effectively.
• Provide support across different customer service channels.
• Maintain high customer satisfaction and service quality.

Conoscenze

Spanish

Euskera

English

Communication skills

Customer focus

Problem solving

Organizational skills

Attention to detail

Digital literacy

Team player

Descrizione del lavoro

Cbtalents is seeking Customer Support Advisors to join an international team in Barcelona, Spain. You will assist customers in Spanish, Euskera, and English across purchases, orders, deliveries, and returns, delivering solutions and a positive experience.

You will handle inquiries through various service channels, maintain accurate records in internal systems, and contribute to high satisfaction levels. This is an on-site role with rotating shifts, Monday through Sunday, in the retail sector.