Spanish Speaking Customer Support Specialist

Kats Recruitment; Barcelona; On-site; EUR 26,000 - 34,000; Full time

Job summary

Kats Recruitment is seeking a Customer Support Specialist fluent in Spanish and English for an on-site role in Barcelona. You will deliver professional support across phone, email, and live chat, assist users with inquiries, account management, and issue resolution, and contribute to a friendly, international team.

You should have native or near-native Spanish (with Galician or Basque) and strong English, excellent communication, empathy, and problem-solving.

Qualifications

• Fluency in Spanish (with Galician or Basque) required.
• English proficiency at least B2 level.
• Strong interpersonal, verbal and written communication skills.
• Customer-first mindset with patience, empathy and active listening.
• Good computer literacy and ability to navigate CRM and digital platforms.
• Experience in customer service is a plus; entry-level candidates are welcome.
• Ability to work on-site in Barcelona with rotating shifts.

Responsibilities

• Provide professional customer support via phone, email, and live chat.
• Handle inquiries, account updates, service requests and general questions.
• Identify needs, troubleshoot issues and deliver effective solutions.
• Manage customer feedback and complaints with an aim for first-contact resolution.
• Maintain accurate case documentation in CRM systems.
• Collaborate with team and other departments to escalate and resolve complex cases.
• Uphold service quality, response times and customer satisfaction.

Skills

Spanish fluency

English proficiency

Interpersonal skills

Empathy and listening

Computer literacy

Customer service experience

On-site work in Barcelona

Tools

CRM tools

Job description

Customer Support Specialist – Spanish & English | Barcelona

Job Description

We are recruiting Customer Support Specialists fluent in Spanish and English for an on-site position based in Barcelona, Spain.
In this role, you will deliver exceptional customer care across multiple communication channels, assisting users with inquiries, account management, and issue resolution. If you are passionate about customer service, problem-solving, and working in an energetic, international environment, this is a great step for your career.

Your Role

• Provide professional and timely customer support via phone, email, and live chat.
  
• Handle customer inquiries, account updates, service requests, and general questions.
  
• Identify customer needs, troubleshoot issues, and deliver clear, effective solutions.
  
• Manage customer feedback and complaints professionally, aiming for first-contact resolution.
  
• Maintain accurate case documentation and records within internal CRM systems.
  
• Collaborate with team members and internal departments to escalate and resolve complex cases.
  
• Uphold established service quality, response time, and customer satisfaction standards.
  

Your Qualifications

• Native or near-native fluency in Spanish with Galician or Basque(written and spoken).
  
• Good working proficiency in English (B2 level or higher).
  
• Strong interpersonal, verbal, and written communication skills.
  
• Customer-first mindset with patience, empathy, and active listening abilities.
  
• Good computer literacy and confidence navigating digital platforms and CRM tools.
  
• Previous experience in customer service, retail, hospitality, or contact centers is an advantage, but motivated entry-level candidates are welcome.
  
• Ability to work effectively on-site in Barcelona and adapt to rotating shifts.
  

The Offer

• Contract & Location: Stable employment contract, full-time on-site in Barcelona, Spain.
  
• Work Schedule: Rotational shifts operating Monday to Sunday (standard 39-hour working week with consecutive rest days).
  
• Compensation & Benefits: Competitive base salary package plus performance-related bonuses and benefits.
  
• Training: Comprehensive, fully paid initial training and onboarding program.
  
• Workplace Culture: Modern office facilities, multicultural team environment, and clear paths for long-term career progression.