Basque-Spanish-English Fashion Support | Barcelona

Kats Recruitment; Barcelona; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Private health insurance

Annual bonus

Training program

Job summary

Kats Recruitment is seeking a Customer Support Advisor fluent in Spanish, Basque and English for an on-site role in Barcelona, supporting a leading international fashion retailer. You will handle inquiries across purchases, orders, deliveries and after-sales via phone, email and chat, ensuring a high-quality customer experience.

The position requires rotating shifts, 39 hours per week, a dynamic team environment, and opportunities for international career progression.

Qualifications

• Native-level or fluent Spanish and Basque (written and spoken).
• Strong command of English.
• Excellent verbal, written, and interpersonal communication skills.
• Strong problem-solving mindset with empathy, patience, and a customer-first focus.
• Tech-savvy and comfortable navigating digital customer support tools and multi-system platforms.

Responsibilities

• Provide customer support across phone, email, and chat in Spanish, Basque, and English.
• Assist customers with inquiries regarding online orders, purchases, and product details.
• Resolve issues related to deliveries, returns, exchanges, and after-sales requests.
• Offer clear information on store policies, promotions, and shopping procedures.
• Manage customer feedback and complaints professionally, taking ownership through to resolution.
• Maintain accurate case records and customer information within CRM systems.
• Work collaboratively with team members to resolve complex inquiries efficiently.

Skills

Fluent in Spanish

Fluent in Basque

English proficiency

Communication skills

Customer-focused

Empathy and patience

Problem-solving

Tech-savvy

Team collaboration

Tools

CRM software

Job description

Kats Recruitment is seeking a Customer Support Advisor fluent in Spanish, Basque and English for an on-site role in Barcelona, supporting a leading international fashion retailer. You will handle inquiries across purchases, orders, deliveries and after-sales via phone, email and chat, ensuring a high-quality customer experience.

The position requires rotating shifts, 39 hours per week, a dynamic team environment, and opportunities for international career progression.