Customer Support Advisor - Basque/Spanish + English (On-Site Barcelona)

Boeva Tech; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Job summary

Boeva Tech in Barcelona, Spain, seeks a Customer Support Advisor fluent in Spanish, Basque, and English to join our on-site team. You will handle inquiries across phone, email and chat, and manage deliveries and returns with a customer-first approach.

The role requires rotating shifts (9:00–23:00) and valid work eligibility in Spain; on-site work with a multinational fashion retailer.

Qualifications

• Native-level fluency in Spanish and Basque (Euskera), with a very good command of English.

Responsibilities

• Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).
• Manage after-sales issues including deliveries, returns, and order modifications.
• Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.
• Follow up proactively on cases to ensure full and proper resolution.
• Record customer interactions accurately and keep internal systems and CRM records up to date.
• Contribute to delivering an exceptional customer experience across the retail brand's support touchpoints.

Skills

Spanish (native)

Basque (Euskera)

English (very good)

Customer focus

Communication

Job description

Boeva Tech in Barcelona, Spain, seeks a Customer Support Advisor fluent in Spanish, Basque, and English to join our on-site team. You will handle inquiries across phone, email and chat, and manage deliveries and returns with a customer-first approach.

The role requires rotating shifts (9:00–23:00) and valid work eligibility in Spain; on-site work with a multinational fashion retailer.