Bilingual Spanish/English Customer Support — Barcelona

Kats Recruitment; Barcelona; On-site; EUR 26,000 - 34,000; Full time

Job summary

Kats Recruitment is seeking a Customer Support Specialist fluent in Spanish and English for an on-site role in Barcelona. You will deliver professional support across phone, email, and live chat, assist users with inquiries, account management, and issue resolution, and contribute to a friendly, international team.

You should have native or near-native Spanish (with Galician or Basque) and strong English, excellent communication, empathy, and problem-solving.

Qualifications

• Fluency in Spanish (with Galician or Basque) required.
• English proficiency at least B2 level.
• Strong interpersonal, verbal and written communication skills.
• Customer-first mindset with patience, empathy and active listening.
• Good computer literacy and ability to navigate CRM and digital platforms.
• Experience in customer service is a plus; entry-level candidates are welcome.
• Ability to work on-site in Barcelona with rotating shifts.

Responsibilities

• Provide professional customer support via phone, email, and live chat.
• Handle inquiries, account updates, service requests and general questions.
• Identify needs, troubleshoot issues and deliver effective solutions.
• Manage customer feedback and complaints with an aim for first-contact resolution.
• Maintain accurate case documentation in CRM systems.
• Collaborate with team and other departments to escalate and resolve complex cases.
• Uphold service quality, response times and customer satisfaction.

Skills

Spanish fluency

English proficiency

Interpersonal skills

Empathy and listening

Computer literacy

Customer service experience

On-site work in Barcelona

Tools

CRM tools

Job description

Kats Recruitment is seeking a Customer Support Specialist fluent in Spanish and English for an on-site role in Barcelona. You will deliver professional support across phone, email, and live chat, assist users with inquiries, account management, and issue resolution, and contribute to a friendly, international team.

You should have native or near-native Spanish (with Galician or Basque) and strong English, excellent communication, empathy, and problem-solving.