Spanish, English & Euskera-Speaking Customer Support Advisor

Cbtalents; Barcelona; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Performance bonus €1,200

Job summary

Cbtalents is seeking Customer Support Advisors to join an international team in Barcelona, Spain. You will assist customers in Spanish, Euskera, and English across purchases, orders, deliveries, and returns, delivering solutions and a positive experience.

You will handle inquiries through various service channels, maintain accurate records in internal systems, and contribute to high satisfaction levels. This is an on-site role with rotating shifts, Monday through Sunday, in the retail sector.

Qualifications

• Native-level proficiency in Spanish and Euskera (Basque).
• Very good command of English.
• Strong verbal and written communication skills.
• Customer-oriented mindset with empathy and patience.
• Good problem-solving and organizational skills.
• Attention to detail and proactive attitude.
• Good digital skills and confidence using customer service tools.
• Ability to work independently and as part of an international team.
• Availability to work rotating shifts from Monday to Sunday.

Responsibilities

• Handle customer enquiries related to purchases, orders, and products.
• Assist customers with order tracking, deliveries, returns, and after-sales requests.
• Provide personalized solutions in a friendly and professional manner.
• Follow up on customer cases to ensure issues are properly resolved.
• Record customer interactions and update information in internal systems.
• Handle customer concerns and complaints effectively.
• Provide support across different customer service channels.
• Maintain high customer satisfaction and service quality.

Skills

Spanish

Euskera

English

Communication skills

Customer focus

Problem solving

Organizational skills

Attention to detail

Digital literacy

Team player

Job description

About the Position

We are looking for Spanish, English, and Euskera-speaking Customer Support Advisors to join an international team in Barcelona, Spain.

In this role, you will provide customer support within the retail sector, assisting customers with enquiries related to purchases, orders, products, deliveries, and returns. You will be responsible for providing effective solutions and ensuring a positive customer experience.

Key Responsibilities

• Handle customer enquiries related to purchases, orders, and products.


• Assist customers with order tracking, deliveries, returns, and after-sales requests.


• Provide personalized solutions in a friendly and professional manner.


• Follow up on customer cases to ensure issues are properly resolved.


• Record customer interactions and update information in internal systems.


• Handle customer concerns and complaints effectively.


• Provide support across different customer service channels.


• Maintain high customer satisfaction and service quality.

Requirements

• Native-level proficiency in Spanish and Euskera (Basque).


• Very good command of English.


• Strong verbal and written communication skills.


• Customer-oriented mindset with empathy and patience.


• Good problem-solving and organizational skills.


• Attention to detail and proactive attitude.


• Good digital skills and confidence using customer service tools.


• Ability to work independently and as part of an international team.


• Availability to work rotating shifts from Monday to Sunday.

Work Conditions

• Location: Barcelona, Spain


• Work Model: On-site


• Sector: Retail


• Schedule: Rotating shifts, Monday to Sunday.


• Working Hours: Between 09:00 and 23:00.


• Performance Bonus: €1,200.