Customer Support Advisor – Spanish, Basque & English

Personalbuero U Herrmann; Barcelona; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Permanent contract in Spain

Full-time 39 hours per week

Two weeks of paid initial training

Performance-based annual bonus

On-site Barcelona offices with terrace

Employee activities and team events

Career growth opportunities in an国际公司

Job summary

Personalbuero U Herrmann is partnering with a leading international fashion retail brand in Barcelona to recruit Customer Support Advisors. You will assist customers with purchases, orders, products, and after-sales, across phone, email, and chat.

The role requires native Spanish and Basque, strong English, and excellent communication. You will handle deliveries, returns, and service inquiries, working rotating shifts in modern Barcelona offices.

Qualifications

• Native-level Spanish and Basque, both written and spoken.
• Very good command of English.
• Excellent communication and customer service skills.
• Strong problem-solving and solution-oriented mindset.
• Empathy, patience and ability to handle challenging customer situations.
• Proactive, organized and detail-oriented.
• Comfortable using digital tools and multiple support platforms.
• Experience in customer service, retail or e-commerce is a plus.
• Willing to work on-site in Barcelona and rotating shifts.
• Interest in fashion retail industry.
• Availability to work weekends.

Responsibilities

• Provide customer support in Spanish, Basque, and English via phone, email, and chat
• Assist customers with enquiries related to purchases, orders, and products
• Handle issues involving deliveries, returns, and after-sales services
• Provide clear information about products, shopping procedures, and available services
• Identify customer needs and offer effective, personalised solutions
• Manage customer complaints and resolve issues professionally
• Follow up on customer cases to ensure timely resolutions
• Record customer interactions and maintain accurate information in internal systems
• Collaborate with colleagues to resolve complex customer enquiries
• Deliver a positive customer experience across all channels
• Ensure compliance with internal procedures and customer service quality standards

Skills

Spanish (native)

Basque (native)

English (very good)

Communication skills

Customer service

Problem solving

Empathy

Attention to detail

Teamwork

Digital tools

Retail/e-commerce experience

Job description

We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain.

In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat.

We are looking for communicative, empathetic, and solution-oriented professionals who enjoy helping customers and are interested in developing their careers within the fashion retail industry.

Your Role

• Provide customer support in Spanish, Basque, and English via phone, email, and chat
• Assist customers with enquiries related to purchases, orders, and products
• Handle issues involving deliveries, returns, and after-sales services
• Provide clear information about products, shopping procedures, and available services
• Identify customer needs and offer effective, personalised solutions
• Manage customer complaints and resolve issues professionally
• Follow up on customer cases to ensure timely and satisfactory resolutions
• Record customer interactions and maintain accurate information in internal systems
• Collaborate with colleagues to resolve complex customer enquiries
• Deliver a positive customer experience across all communication channels
• Ensure compliance with internal procedures and customer service quality standards

Your Qualifications

• Native-level Spanish and Basque, both written and spoken
• Very good command of English
• Excellent communication and customer service skills
• Strong problem-solving abilities and a solution-oriented mindset
• Empathy, patience, and the ability to handle challenging customer situations
• Proactive attitude, organisational skills, and attention to detail
• Comfortable using digital tools and multiple customer support platforms
• Ability to work effectively within a dynamic, international team
• Previous experience in customer service, retail, or e-commerce will be considered an advantage
• Interest in the fashion retail industry
• Availability to work on-site in Barcelona
• Flexibility to work rotating shifts, including weekends

The Offer

• Permanent employment contract in Spain
• Full-time position, 39 hours per weekRotating shifts from Monday to Sunday, between 09:00 and 23:00
• Two weeks of paid initial training
• Performance-based annual bonus
• Fully on-site position in modern Barcelona offices with a terrace and employee facilities
• Employee activities and team events
• Professional development and career growth opportunities within an international company