Multilingual Fashion Support Advisor — Barcelona

Freedom Recruitment; Barcelona; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Permanent contract

On-site in Barcelona

Rotational shifts

Private health insurance

Paid training

Résumé du poste

Freedom Recruitment is seeking a Customer Support Advisor for an on-site role in Barcelona. You will handle inquiries in Spanish, Basque, and English across calls, email, and chat to ensure a high-quality customer experience.

The role requires rotational shifts, a passion for fashion retail, and strong communication skills. Training is provided, with a competitive base salary and private health insurance.

Qualifications

• Native-level or fluent Spanish and Basque or Gaelician (written and spoken).
• Strong command of English.
• Excellent verbal, written, and interpersonal communication skills.
• Strong problem-solving mindset with empathy, patience, and a customer-first focus.
• Tech-savvy and comfortable navigating digital customer support tools and multi-system platforms.
• Previous experience in customer service, retail, or e-commerce environments is advantageous.
• Availability for on-site work in Barcelona on rotating shift patterns.

Responsabilités

• Provide customer support across phone, email, and chat in Spanish, Basque, and English.
• Assist customers with inquiries regarding online orders, purchases, and product details.
• Resolve issues related to deliveries, returns, exchanges, and after-sales requests.
• Offer clear information on store policies, promotions, and shopping procedures.
• Manage customer feedback and complaints professionally, taking ownership through to resolution.
• Maintain accurate case records and customer information within CRM systems.
• Work collaboratively with team members to resolve complex inquiries efficiently.

Connaissances

Spanish language fluency

Basque

Gaelician

English

Communication skills

Empathy & customer-first mindset

CRM navigation

Outils

CRM systems

Description du poste

Freedom Recruitment is seeking a Customer Support Advisor for an on-site role in Barcelona. You will handle inquiries in Spanish, Basque, and English across calls, email, and chat to ensure a high-quality customer experience.

The role requires rotational shifts, a passion for fashion retail, and strong communication skills. Training is provided, with a competitive base salary and private health insurance.