Luxury Luggage Porter — Concierge with MOstay Perks

Mandarin Oriental Group; Son Caliu; On-site; EUR 14,000 - 21,000; Full time

Job summary

Based at Mandarin Oriental Punta Negra, Mallorca, as the Luggage Porter you will greet guests on arrival and departure, handle their luggage with efficiency and care, and support the Concierge team to deliver a seamless luxury experience from moment of check-in to check-out.

You will coordinate with front desk and transportation partners, manage luggage storage and retrieval with precision, maintain the lobby's pristine presentation, assist with taxis and airport transfers, and uphold MO's

Qualifications

• Valid driver’s license.
• Previous experience in luggage porter role is preferred.
• Strong English and Spanish communication skills.
• Well-groomed appearance in line with hotel standards.
• Legal authorization to work in Spain.

Responsibilities

• Greet and assist guests on arrival and departure.
• Handle luggage and belongings with efficiency and care.
• Monitor and maintain luggage storage areas and lobby presentation.
• Assist with transportation arrangements (taxis, airport transfers, valet).
• Collaborate with Concierge and Front Desk to deliver luxury guest service.
• Perform other duties as required by Chief Concierge.

Skills

Valid driver’s license

Previous experience in luggage porter/

English communication

Spanish communication

Well-groomed appearance

Job description

Based at Mandarin Oriental Punta Negra, Mallorca, as the Luggage Porter you will greet guests on arrival and departure, handle their luggage with efficiency and care, and support the Concierge team to deliver a seamless luxury experience from moment of check-in to check-out.

You will coordinate with front desk and transportation partners, manage luggage storage and retrieval with precision, maintain the lobby's pristine presentation, assist with taxis and airport transfers, and uphold MO's