Luxury Concierge: Curate Bespoke Guest Experiences

Mandarin Oriental Group; Son Caliu; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

MOstay program

Health benefits

Learning & development

Job summary

Mandarin Oriental Punta Negra, Mallorca is seeking a Concierge to join our luxury Concierge team. You will handle guest inquiries, make reservations, and provide personalized recommendations to enhance each guest’s stay.

Fluency in English and Spanish is required, with flexibility to work evenings, weekends, and holidays. Knowledge of local attractions and a passion for delivering exceptional service are essential.

Qualifications

• Minimum 1–2 years of experience in Concierge, Guest Relations or Front Office in luxury hospitality.
• Familiarity with VIP guest handling and exclusive service arrangements.
• Experience in handling guest requests, reservations and itinerary planning.
• Proficient in English and Spanish; additional languages are a plus.

Responsibilities

• Handle guest inquiries, make reservations and coordinate services.
• Provide personalised recommendations and tailor experiences for guests.
• Assist with luggage and storage, coordinate transport and activities.
• Arrange restaurant, entertainment and event reservations.
• Collaborate with third-party providers to ensure smooth guest arrangements.
• Support Head Concierge with additional duties as required.

Skills

VIP guest handling

Personal shopping

Itinerary planning

Bilingual English/Spanish

Effective communication

Tools

Alice

Alliants

Concierge Organizer

Windows OS

Microsoft Office

Job description

Mandarin Oriental Punta Negra, Mallorca is seeking a Concierge to join our luxury Concierge team. You will handle guest inquiries, make reservations, and provide personalized recommendations to enhance each guest’s stay.

Fluency in English and Spanish is required, with flexibility to work evenings, weekends, and holidays. Knowledge of local attractions and a passion for delivering exceptional service are essential.