Luxury Luggage & Door Supervisor — Front of House Lead

Mandarin Oriental Group; Son Caliu; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Mandarin Oriental Punta Negra Mallorca is seeking a Luggage & Door Supervisor to join our Concierge team. Based at our luxury resort, you will coordinate the Bell Team, greet guests on arrival and departure, and ensure luggage handling meets the highest standards.

You will supervise porters, brief on occupancy and VIP arrivals, manage entrance traffic, and work closely with Concierge, Reception, and Security to deliver a seamless luxury experience from arrival to departure.

Competenze

• Valid driver’s license.
• Previous experience in the same role is preferred.
• Effective communication in English and Spanish.
• Well-groomed appearance and adherence to grooming standards.

Mansioni

• Supervise, motivate, and guide the Luggage Porters and Door team daily.
• Conduct daily briefings to communicate occupancy, VIP arrivals, group movements, and special requests.
• Oversee secure handling, tagging, storage, and delivery of luggage per security standards.
• Manage guest traffic flow at hotel entrances, coordinating vehicles and transport.
• Support inventory control of luggage carts, tags, umbrellas, and entrance equipment.
• Assist management with team performance reviews and training documentation.
• Monitor entrance areas to ensure they remain clear and safe.
• Maintain the presentation of the front of house to ensure a luxury arrival and departure experience.

Conoscenze

Luggage handling

Team supervision

Guest service

English & Spanish

Descrizione del lavoro

Mandarin Oriental Punta Negra Mallorca is seeking a Luggage & Door Supervisor to join our Concierge team. Based at our luxury resort, you will coordinate the Bell Team, greet guests on arrival and departure, and ensure luggage handling meets the highest standards.

You will supervise porters, brief on occupancy and VIP arrivals, manage entrance traffic, and work closely with Concierge, Reception, and Security to deliver a seamless luxury experience from arrival to departure.