Luggage Porter

Mandarin Oriental Group; Son Caliu; On-site; EUR 14,000 - 21,000; Full time

Job summary

Based at Mandarin Oriental Punta Negra, Mallorca, as the Luggage Porter you will greet guests on arrival and departure, handle their luggage with efficiency and care, and support the Concierge team to deliver a seamless luxury experience from moment of check-in to check-out.

You will coordinate with front desk and transportation partners, manage luggage storage and retrieval with precision, maintain the lobby's pristine presentation, assist with taxis and airport transfers, and uphold MO's

Qualifications

• Valid driver’s license.
• Previous experience in luggage porter role is preferred.
• Strong English and Spanish communication skills.
• Well-groomed appearance in line with hotel standards.
• Legal authorization to work in Spain.

Responsibilities

• Greet and assist guests on arrival and departure.
• Handle luggage and belongings with efficiency and care.
• Monitor and maintain luggage storage areas and lobby presentation.
• Assist with transportation arrangements (taxis, airport transfers, valet).
• Collaborate with Concierge and Front Desk to deliver luxury guest service.
• Perform other duties as required by Chief Concierge.

Skills

Valid driver’s license

Previous experience in luggage porter/

English communication

Spanish communication

Well-groomed appearance

Job description

Mandarin Oriental Punta Negra, Mallorca is looking for a Luggage Porter to join our Concierge team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Luggage Porter, you will be responsible for greeting and assisting guests upon arrival and departure, handling their luggage and any belongings with efficiency and care.

As Luggage Porter, you will beresponsiblefor the following duties:

• Handle luggage storage and retrieval, ensuring accurate tagging and adherence to security standards.


• Monitor the hotel entrance and luggage areas, ensuring they remain clear and safe.


• Maintain the cleanliness and organisation of the lobby and entrance areas.


• Maintain the presentation of the front of house area to ensure a luxury experience from arrival to departure.


• Assist with transportation arrangements, including taxis, airport transfers and valet services.


• Collaborate with the Concierge team to facilitate guest services efficiently.


• Perform any other reasonable duties as required by the Chief Concierge.

As Luggage Porter, weexpectfrom you:

• Valid driver’s license.


• Previous experience in the same role is preferred.


• Effective communication skills in English and Spanish (additional languages are a plus).


• Well-groomed appearance, adhering to the hotel's grooming standards.


• Legal authorization to work in Spain.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.


• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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