Luggage Porter

Mandarin Oriental Hotel Group Limited; Son Caliu; On-site; EUR 15,000 - 21,000; Full time

Job summary

Mandarin Oriental Punta Negra, Mallorca is seeking a Luggage Porter to join our Concierge team. Based at our luxury property, you will warmly greet guests, assist with luggage, and help coordinate transportation and front-of-house services to ensure a seamless arrival and departure experience.

Ideal candidates have strong English and Spanish communication, a valid driver’s license, and a polished, professional appearance in line with our luxury brand.

Qualifications

• Greeting guests on arrival and departure.
• Handle luggage with tagging and security standards.
• Maintain lobby presentation and front-of-house areas.
• Assist with transportation arrangements (taxis, airport transfers, valet).
• Collaborate with Concierge team to ensure efficient guest services.
• Comply with hotel grooming and appearance standards.

Responsibilities

• Greet and assist guests on arrival and departure; manage luggage with care.
• Ensure luggage storage and retrieval is organized and secure.
• Monitor lobby and luggage areas for safety and cleanliness.
• Support transportation arrangements for guests as needed.
• Maintain luxury front-of-house presentation from arrival to departure.
• Work with Chief Concierge to perform additional duties as required.

Skills

Communication skills

English

Spanish

Job description

Mandarin Oriental Punta Negra, Mallorca is looking for a Luggage Porter to join our Concierge team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Luggage Porter, you will be responsible for greeting and assisting guests upon arrival and departure, handling their luggage and any belongings with efficiency and care.

As Luggage Porter, you will beresponsiblefor the following duties:

• Handle luggage storage and retrieval, ensuring accurate tagging and adherence to security standards.

• Monitor the hotel entrance and luggage areas, ensuring they remain clear and safe.

• Maintain the cleanliness and organisation of the lobby and entrance areas.

• Maintain the presentation of the front of house area to ensure a luxury experience from arrival to departure.

• Assist with transportation arrangements, including taxis, airport transfers and valet services.

• Collaborate with the Concierge team to facilitate guest services efficiently.

• Perform any other reasonable duties as required by the Chief Concierge.

As Luggage Porter, weexpectfrom you:

• Valid driver’s license.

• Previous experience in the same role is preferred.

• Effective communication skills in English and Spanish (additional languages are a plus).

• Well-groomed appearance, adhering to the hotel's grooming standards.
• Legal authorization to work in Spain.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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