Lux Luggage Porter — Concierge Support with MOstay Perks

Mandarin Oriental; Calviá; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Learning & Development

MOstay program

Health & Colleague Wellness

Job summary

Mandarin Oriental Punta Negra, Mallorca is seeking a Luggage Porter to greet guests, handle luggage with care, and support the Concierge team in delivering a luxury arrival experience. Based at the Mallorca property, you will monitor entrances, assist with transportation, maintain a pristine lobby, and collaborate closely with colleagues to ensure guests feel welcomed from arrival to departure.

Requirements include a valid driver’s license, fluency in English and Spanish, and prior experience in

Qualifications

• Valid driver’s license is required.
• Fluency in English and Spanish is preferred; additional languages are a plus.
• Effective communication skills in a luxury hospitality environment.
• Prior experience as luggage porter or similar role is advantageous.

Responsibilities

• Greet guests on arrival and departure and assist with luggage and belongings.
• Tag and store luggage securely and monitor luggage areas for safety.
• Maintain the cleanliness and presentation of the lobby and entrances.
• Coordinate with Concierge and transportation services (taxis, airport transfers, valet).
• Ensure a luxury, seamless arrival experience for guests from arrival to departure.
• Perform any other reasonable duties as required by the Chief Concierge.

Skills

Driver's license

English

Spanish

Communication skills

Job description

Mandarin Oriental Punta Negra, Mallorca is seeking a Luggage Porter to greet guests, handle luggage with care, and support the Concierge team in delivering a luxury arrival experience. Based at the Mallorca property, you will monitor entrances, assist with transportation, maintain a pristine lobby, and collaborate closely with colleagues to ensure guests feel welcomed from arrival to departure.

Requirements include a valid driver’s license, fluency in English and Spanish, and prior experience in