Lisbon: Spanish & Catalan Customer Care Specialist

Tavrion Dynamics; Terrassa; Vor Ort; EUR 142.000 - 186.000; Vollzeit

Benefits dieser Stelle

Health insurance

Flight reimbursement

Accommodation provided

Free Portuguese language classes

Zusammenfassung

Tavrion Dynamics is seeking Customer Care Specialists to join our international team in Lisbon, Portugal. You will be the first point of contact, assisting with accounts, subscriptions, payments, and technical questions to ensure a seamless customer experience.

Fluency in Spanish and Catalan is required (C1/C2), with good English (B1). The role offers a 12-month contract, full-time 40 hours, and rotating shifts from Monday to Sunday.

Qualifikationen

• Fluent Spanish & Catalan required (C1/C2).
• Good English communication skills (B1).
• Previous customer service experience is a plus.

Aufgaben

• Provide customer support in Spanish & Catalan via phone, email, and digital channels.
• Assist customers with account, subscriptions, billing, and technical inquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Kenntnisse

Spanish

Catalan

English (B1)

Jobbeschreibung

Tavrion Dynamics is seeking Customer Care Specialists to join our international team in Lisbon, Portugal. You will be the first point of contact, assisting with accounts, subscriptions, payments, and technical questions to ensure a seamless customer experience.

Fluency in Spanish and Catalan is required (C1/C2), with good English (B1). The role offers a 12-month contract, full-time 40 hours, and rotating shifts from Monday to Sunday.