Spanish & Catalan Streaming Support Specialist — Lisbon

Tavrion Dynamics; Mataró; Presencial; EUR 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight reimbursement

Health insurance

Portuguese language classes

Accommodation option

Descripción de la vacante

Tavrion Dynamics is hiring a Customer Care Specialist to support Spanish and Catalan-speaking customers in Lisbon. You will be the first point of contact for account, subscription, and technical inquiries, delivering a friendly and professional experience.

You must be eligible to work in Portugal and be able to work in Lisbon. The role offers a full-time schedule with rotating shifts, health insurance, and potential company accommodation.

Formación

• Fluent in Spanish & Catalan at advanced level (C1/C2).
• Good English communication at B1 level.
• Previous customer service experience is a plus.
• Strong communication and problem-solving abilities.
• Comfortable using digital platforms and tech tools.

Responsabilidades

• Provide customer support in Spanish and Catalan via phone, email, and online channels.
• Assist customers with accounts, subscriptions, payments, and technical queries.
• Troubleshoot issues and offer clear, effective solutions.
• Handle customer concerns professionally with empathy.
• Ensure every interaction delivers high-quality service and satisfaction.
• Collaborate with internal teams when escalation is needed.

Conocimientos

Spanish (C1/C2)

Catalan (C1/C2)

English (B1)

Customer service

Communication

Problem solving

Descripción del empleo

Tavrion Dynamics is hiring a Customer Care Specialist to support Spanish and Catalan-speaking customers in Lisbon. You will be the first point of contact for account, subscription, and technical inquiries, delivering a friendly and professional experience.

You must be eligible to work in Portugal and be able to work in Lisbon. The role offers a full-time schedule with rotating shifts, health insurance, and potential company accommodation.