Lisbon: Multilingual Customer Care Pro (High-Volume)

CB Talents; el Masnou; Presencial; EUR 10.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Welcome bonus

Performance bonus

Lisbon on-site role

Descripción de la vacante

CB Talents is recruiting for a customer service role in Lisbon, Portugal, on-site. You will support customers by phone for a well-known Spanish airline, handling high call volumes with empathy and clear communication.

Requirements include fluent Spanish (C1) and English (B2), prior customer service experience, and willingness to rotate shifts. Salary is €920/month (14 payments) plus a €1,000 welcome bonus and a €120 monthly performance bonus.

Formación

• Fluent Spanish (C1) in speaking and writing.
• English (B2) in speaking and writing.
• Previous customer service experience required.
• Ability to handle high call volumes.
• Resilience in sensitive situations.

Responsabilidades

• Support airline customers by phone to deliver great service.
• Handle high call volumes with calm, empathy, and solutions.
• Stay composed in stressful situations and make real-time decisions.

Conocimientos

Customer service excellence

High-volume call handling

Empathy

Communication skills

Decision making

Descripción del empleo

CB Talents is recruiting for a customer service role in Lisbon, Portugal, on-site. You will support customers by phone for a well-known Spanish airline, handling high call volumes with empathy and clear communication.

Requirements include fluent Spanish (C1) and English (B2), prior customer service experience, and willingness to rotate shifts. Salary is €920/month (14 payments) plus a €1,000 welcome bonus and a €120 monthly performance bonus.