Airline Customer Care Rep (Spanish/English) — Lisbon

Cross Border Talents; Montgat; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Welcome bonus €1,000

Monthly performance bonus €120

Descripción de la vacante

Cross Border Talents in Lisbon is seeking a Spanish/English customer support specialist to assist customers of a well-known Spanish airline. The position is on-site in Lisbon, full-time with a 39-hour work week and rotating shifts.

A €1,000 welcome bonus is offered, plus a €120 monthly performance bonus, and a €19,623.34 gross/year salary. You will handle high-volume calls with empathy, stay calm under pressure, and help customers with timely, effective solutions.

Formación

• Required: previous customer service experience.
• Experience handling high-volume calls.
• Fluent Spanish (C1) and English (B2) in spoken and written form.

Responsabilidades

• Support airline customers by phone with a great customer experience.
• Handle high call volumes efficiently and calmly.
• Stay empathetic and solution-oriented in stressful situations.
• Make good decisions in real time.

Conocimientos

Spanish (C1)

English (B2)

Customer service experience

High-volume calls

Resilience in sensitive situations

Communication & empathy

Descripción del empleo

Cross Border Talents in Lisbon is seeking a Spanish/English customer support specialist to assist customers of a well-known Spanish airline. The position is on-site in Lisbon, full-time with a 39-hour work week and rotating shifts.

A €1,000 welcome bonus is offered, plus a €120 monthly performance bonus, and a €19,623.34 gross/year salary. You will handle high-volume calls with empathy, stay calm under pressure, and help customers with timely, effective solutions.