Lisbon Airline Customer Experience Pro (Spanish/English)

Cross Border Talents; Badalona; Vor Ort; EUR 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Performance bonus

Zusammenfassung

Cross Border Talents in Lisbon is seeking a full-time customer service professional to support a well-known Spanish airline. You will handle calls, ensuring a positive experience and managing high volumes with composure in sensitive situations.

Requirements include fluent Spanish (C1) and English (B2), prior customer service experience, and willingness to work rotating shifts. A €1,000 welcome bonus and ongoing performance bonuses are offered to reward top performance.

Qualifikationen

• Fluent Spanish, C1 (spoken and written).
• English, B2 (spoken and written).
• Previous customer service experience (required).
• Proven experience handling high-volume calls.
• Availability for rotating shifts.

Aufgaben

• Support airline customers by phone, with a great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations.
• Make good decisions in real time.

Kenntnisse

Spanish (C1)

English (B2)

High-volume calls

Jobbeschreibung

Cross Border Talents in Lisbon is seeking a full-time customer service professional to support a well-known Spanish airline. You will handle calls, ensuring a positive experience and managing high volumes with composure in sensitive situations.

Requirements include fluent Spanish (C1) and English (B2), prior customer service experience, and willingness to work rotating shifts. A €1,000 welcome bonus and ongoing performance bonuses are offered to reward top performance.